FAQ

FAQ

1Why do you need face tracking for the system?
Imagine if a healthy person walked across the thermal scanner with a cup of hot coffee, we don't want to set off an alert because of the drink. We want to protect people but not objects.
2Why do people need this system when patients can be asymptomatic?
What Thermal Vision doing here is to take a proactive approach to minimize the possibility of infection. We help identify people with elevated body temperature in the most comfortable, efficient, safe, and non-invasive fashion. With our technology and the latest AI Recognition, I believe we have met the expectation. For the asymptomatic people, we continue to encourage social distancing and face-mask wearing. Fun fact: Our Thermal Vision Pro and Thermal Vision Kiosk Face Tracking works even the masks on!😷👌
3What is the detection range for the Thermal Vision Pro?
Our Thermal Vision Pro can accurately detect up to 20 feet away within ± 0.5 °F degrees
4Does the product come with any warranty?
Yes both of our products come with a 1 year warranty
5Does this work if people are wearing masks?
Yes both Thermal Vision Pro and Kiosk are able to detect faces and temperatures when a person is wearing a mask
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